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->Season In The Heart *Happy New Year *Merry Christmas *Happy Valentine's day *Mother's day *Father's day *Mooncake' Festival ->From The Heart *Happy Birthday *Happy Anniversary *Graduation *Get Well *I'm Sorry *Thank You *Wedding Collection *Congratulation *New Born ->Special Arrangement ->Others *Teddy Bear *Chocolates Short by Price Below RM200 RM200 - RM250 RM250 - RM300 RM300 - RM350 RM350 - RM400 |
Q: How do I order from Heart Florist?
A: Simple. You simply browse our product description pages for the items that most fit your requirements. Once you've made your choice, simply click on the "Add to cart" button next to the product. An order form will appear asking for information like your personal particulars, message for the attached card, your preferred delivery date, delivery time, payment method, etc. Once the form is completed, click the "Submit" button ONCE. Please be patient - do not click the "Back" button of your browser to correct messages or your information when the transaction is in progress. If you do this, it might result in multiple purchases and you will be billed more than once. The best practice is to double-check to ensure all information is correct before clicking the "Submit" button. If the transaction is successful (i.e your credit card information verified and the transaction approved), you will be issued a DR (digital receipt) on your screen. IMPORTANT: Print out your digital receipt and keep as a hard copy; or simply copy down your Order Number. You will have to quote this Order Number if you wish to make any enquiries. Once you received the online digital receipt, it means your order has been accepted and confirmed. Rest assured that your goods will be delivered to the specified address. Q: How to avoid errors due to Multiple Submissions ? A: Most of the time a double purchase is caused by clicking the "Submit" button at the order form page more than once. After submitting the order form, please do not click your browser's "Back" button to correct your information such as your messages or the other information that you have just submitted, and then click "Submit" again after the corrections. This will result in the same amount being deducted twice from your credit card as it is considered as two different orders of the same product and on the same transaction date. To change your message or any correction you can always send us an E-mail on [email protected] or call our Shop at Tel : + 604-222 1212 OR 016-454 3636. If a double-orders are found (such as same recipient, message & same delivery date), we would try to notify the sender via email to confirm and discuss ways of solving the issue. The available options are as follows: A ) To make a replacement delivery - since the amount has been deducted twice from your Credit Card, we will deliver the first order. The subsequent order will be put on hold and the balance amount will be kept by Lee Flower.com until the customer gives LeeFlower.com further instructions to deliver the next order (via email, not through the Order Forms!). This order will be valid for one year from the day of the transaction. You may place advance booking date for the next delivery as well. B ) Reverse Transaction - We will reverse the transaction back to your credit card account with 6.8% of the total value. This amount is paid to the banks for cancellation or reversal transaction handling fee and Heartflorist.weebly.com makes no benefit at all from the reversal of transactions. Your money will be back guarantee, if not please contact us. Q: Is the online payment system secure ? A: Heart Florist has been designed as an online commerce environment that is safe, easy, and friendly to use to our customers. This site was developed to support secure online purchasing using the Secure Socket Layer ( SSL ) technology. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape's Navigator browser. All information provided by you during the shopping process is encrypted for your protection. You will know you are in an encrypted area when you see a solid key when using Netscape Navigator or a closed lock when using Internet Explorer. Look for these signs before entering your billing information. Information provided to Lee Flower.com as a result of your online purchase is treated with the utmost confidentiality and will not be disclosed or sold to any third parties. Q: Can I choose the date and time of delivery? A: Yes, you will be able to choose your preferred date and time of delivery. You will be asked your preferred time and date of delivery when you fill in your order form. Send us the form with the all the necessary (and correct) information and our delivery personnel will do the rest. Q: Is there a minimum amount required for delivery orders? A: Yes, there is a minimum order of RM 100 and above for delivering order. Q: Prices are shown in which currency? A: All prices shown and all transactions are in MYR. Q: Is there any delivery charge? How much is the delivery charge? A: Yes, there is delivery charge. You may refer to the flower delivery for more details on the delivery zone and delivery fees charges. Q: How do I make payment? A: You can pay for your Heart Florist purchases in various ways : 1) Online Credit Card Payment
Q: How will I know that my order has been delivered ? A: Normally we will send an E-mail to our customers after delivery has been made on the same day OR a day later. Invalid E-mail address submitted during online order (type error or E-mail box full) will not be able to receive the order details & delivery result. Please make sure your Email address is correct & your Email is not over quota, Email account has been disabled or discontinued will prevent us to keep you update. Even though we are given an option to send confirmation of flower delivery to our customers but sometimes we may overlook. During peak seasons like Valentine's day, Mother's day, Father's day & etc. we are NOT able to send all the confirmation of flowers delivery status to all our customers. Wedding FAQ’s Q: When should we book our florist? A: Generally, once you have a location and wedding color(s) set, you should visit florists and get quotes. Due to high volume, Heart Florist Shop requests that you hold your date (a 10% deposit of which MYR150.00 is non-refundable, will hold your date) at least 9-12 months in advance. Q: Where do consultations take place and approximately how long does the consultation last? A: Consultations take place at our store location. A consultation generally will last anywhere from 45 minutes to an hour. Q: Should I bring anything to my consultation? A: Generally, you do not need to bring anything with you. We have several albums with our flower samples for you to review. However, many of our brides have special color requests, or custom design ideas/props that they want implemented in their floral design. If you have pictures of arrangements, colors, and/or flowers you would like, please bring it in so that it can help us to create your vision. Additionally, if you have a specific type of color to match (i.e. bridesmaid dress, ribbon color), please bring a swatch to your consultation. Refund Policy MONEY BACK GUARANTEE If under certain unfortunate and unforeseeable circumstances whereby your credit card transaction has been approved and we were unable to deliver your order, then we would either reverse the transaction back to your card account with a minor charges by the bank about 6.8% for handling the reversal transaction or we will attempt to fulfill the order again, subject to your preference. We hope such things will never happen. For "problem" orders, there will be NO REFUNDS for the following :- a) Address given by sender is wrong or incomplete, so orders could not be sent. b) There is no recipient contact number (hand phone) given by the sender, and no one is at home at time of delivery. c) The recipient has moved house or moved office and cannot be contacted. d) The recipient switches off her/his hand phone and is not at. The recipient switches off her/his hand phone and is not at home or at the office at time of delivery. e) The recipient refuses to accept the flowers because of her/his own personal problem with the sender. f) The recipient stays in a condominium and the guard does not allow driver to go in and does not want to receive the flowers on behalf of recipient. Valentine Refund Policy 1) All complaints about the freshness of flowers must be lodged latest by 15 February. There will be no monetary refunds for such complaints. But if the complaint is found to be a valid one, a replacement bouquet will be delivered on a date requested by the sender. 2) For Valentine Day's deliveries, customers may request for a specific time for the deliveries to be made and we will try our very best to meet it. However due to the overwhelming response for Valentine's Day deliveries, there will be no refunds for any late deliveries. 3) For orders received only after 12 noon on 14 February, we will try our very best to send it out on 14 February. In the event it cannot be delivered by 14 February, it will be automatically delivered on 15 February. No refunds will be entertained if the orders received after 12noon of 14 February are delivered on 15 February. 4) Due to the overwhelming demand for fresh flowers and gifts on Valentine's Day, we reserve the right to change the product/s ordered by the sender in cases where the product/s he or she ordered is/are out of stock. We reserve the right to change these product/s without having to inform/email the sender if the order is made after 11 February 2012. Refunds will not be entertained for such product/s changes. 5) Changes to orders (that have been ordered before 13 February) will not be allowed after 12noon on 13 February 2012. As such refunds will not be entertained for such orders whereby changes cannot made on 13 February. 6) For "problem" orders, there will be NO REFUNDS for the following :- a) Address given by sender is wrong or incomplete, so orders could not be sent. b) There is no recipient contact number (hand phone) given by the sender, and no one is at home at time of delivery. c) The recipient has moved house or moved office and cannot be contacted. d) The recipient switches off her/his hand phone and is not at home or at the office at time of delivery. e) The recipient refuses to accept the flowers because of her/his own personal problem with the sender. f) The recipient stays in a condominium and the guard does not allow driver to go in and does not want to receive the flowers on behalf of recipient. |